Privacy Policy
Last updated: 5 November 2026
Slightly Oily respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us or place an order.
Who we are
Slightly Oily is the controller responsible for your personal information.
Information we collect
Depending on how you interact with us, we collect:
Your name, billing and delivery addresses, email address and telephone number.
Details of your purchases, payments, returns and correspondence.
Information you provide for personalised products.
Your marketing preferences.
Technical information, such as your IP address, browser, device and website activity, where collected through our website and cookie settings.
We receive information directly from you and, where relevant, from our website, payment and delivery providers. If you give us another person’s details for a gift delivery, please ensure they know you have shared their information with us.
How and why we use your information
We use your information:
To process and deliver orders, take payment and handle returns: this is necessary to perform our contract with you.
To respond to enquiries before an order: this is necessary to take steps at your request before entering into a contract.
To keep accounting records and meet legal obligations: we rely on our legal obligations.
To handle general enquiries and complaints, prevent fraud, protect our website and establish or defend legal claims: we rely on our legitimate interests in running a secure business and resolving problems.
To send promotional emails, if you subscribe: we rely on your consent. You can unsubscribe using the link in any marketing email or by contacting us.
To use optional analytics or advertising technologies: we rely on your consent, as explained in our Cookie Policy.
Where we need information to process your order, failing to provide it may mean we cannot complete your purchase or delivery.
Who we share information with
We share information where necessary with:
Our website and online shop provider: Squarespace.
Our payment providers.
Postal and delivery services.
Our newsletter, analytics or advertising providers, where used and permitted by your choices.
Professional advisers, insurers, regulators and public authorities where reasonably necessary or legally required.
Payment providers handle your payment details under their own privacy notices.
We do not sell your personal information.
How long we keep information
We keep personal information only for as long as necessary:
Order and financial records.
Enquiries and complaints.
Personalisation files.
Marketing information: until you unsubscribe or withdraw consent. We may retain a minimal suppression record to respect your preference.
Cookie information: for the periods shown in our Cookie Policy or cookie settings.
We may retain relevant information longer where necessary to comply with law or resolve a dispute.
Your rights
Depending on the circumstances, you can ask us to access, correct, erase or restrict the use of your personal information. You may also have a right to receive your information in a portable format.
You have the right to object to processing based on legitimate interests, and an absolute right to object to direct marketing.
Where we rely on consent, you can withdraw it at any time. This does not affect processing carried out lawfully before withdrawal.
To exercise your rights, contact us.
Complaints
Please contact us if you have a concern about how we use your information.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy when our practices or legal requirements change. The current version will appear on this page.